Capability 02
Conversational AI
Assistants that hold context across a conversation and stay grounded in your knowledge, not the model’s guesses.
- Stack
- GPT‑4 · Claude
- P95 latency
- <150ms
- Intent
- 96.2%
- Volume
- 50K/day
We design multi‑turn assistants that are grounded in your own content and measured against the metrics you actually care about — intent accuracy, resolution rate, and latency at P95, not a demo that works once. Retrieval keeps answers anchored to sources you control.
From intent detection to graceful hand‑off, every conversation path is evaluated before launch and monitored after, so quality holds up at production volume.
What a build includes
- Grounded retrieval so answers cite your content, not hallucinations
- Intent detection, slot filling, and graceful human hand‑off
- Latency budgeting for sub‑150ms P95 responses
- Conversation‑level evaluation on your own success metrics